Morozko Ice Bath
Warranty & Return Policies
The Morozko warranty covers both parts & labor for up to three years (one year on refurbished models), protecting you from the cost of repairing defects of manufacture during your warranty period.
The Morozko warranty is limited to the ice bath itself. Morozko is a water-based appliance from which water will inevitably escape during normal operation. We recommend placing your Morozko ice bath only on a surface that will tolerate standing water without incurring damage. Morozko bears no responsibility for damage to surrounding structures or finishes.
With the exception of refurbished ice baths (1 year) all Morozko baths are warrantied for parts and labor against defects of manufacture for a period of 3 years from time of delivery. Only PRO, Arktika, Tall Barrel, XL Ice Plunge, and Mineral Bath products are eligible for our 72hr on-site service guarantee.
Minerals & Salts
-
Morozko baths are designed and warrantied for pure Epsom salt and Morozko Minerals only. Do not use chloride salts, Dead Sea salt, or muriatic acid in or on your Morozko.
Outdoor Installation
All Morozko baths are warrantied for outdoor installation, with the following limitations:
-
Mechanical and electrical components are warrantied against weather, not flooding. Place your Morozko in a location that will be free of standing water during downpours. Do not allow lawn sprinklers to spray your Morozko and do not spray your Morozko with a hose.
-
All Morozko baths are warrantied against freezing damage at temperatures down to -10F when the filter pump is running continuously. For additional protection down to -40F you may purchase our add-on Winter Package.
-
Regular spa lids are warrantied for all outdoor locations. Premium wooden lids require protection from direct sunlight To protect your investment in a premium wooden lid when installed outdoors, place it under a porch roof or pergola, or special order one of our durable ice bath covers.
-
The plywood portions of your Morozko are protected by a durable, weather resistant, polyurea coating. However, whole wood frame and barrel staves require regular maintenance. Reapply Morozko's recommended tung oil every year to extend the life of your whole wood components.
Warranty Transferability
Morozko warranties are non-transferable and non-relocatable without the explicit permission from Morozko. When moving or relocating your Morozko Ice Bath, it is imperative that you do not stand up or tilt your unit. Improper standing or tilting can cause lubricating oil to drain from the compressor reservoir, resulting in compressor damage. Contact shipping@morozkoforge.com for moving instructions.
Returns Policy
Your purchase is protected by our 14-day ecstatic guarantee.
If you are not ecstatic with your purchase, you may return your Morozko for a refund of the purchase price, less initial shipping costs, within 14 days of your date of delivery. You are responsible for repackaging and loading the unit onto our truck. We will bear the cost of return shipping. (Note that all purchases made by invoice are subject to a 25% restocking fee. Only purchases made as "click-to-buy" of standard models at regular retail prices on our web store are not subject to restocking).
