Your Forge weighs almost 250 lbs, and if you're outside the Phoenix AZ metropolitan area, then it will arrive at your curb via common carrier, not via UPS, not FedEx, not the Postal Service. We buy space on trucks travelling from Phoenix to your area that have a little extra room, which saves you thousands of dollars on shipping costs. But, the truck drivers are not available to help you uncrate and install your Forge, because they have to deliver the rest of their load to their other customers.
You'll need to meet the truck when it arrives.
You'll need a claw hammer or a crow bar to dismantle the crate.
You'll need one or two strong helpers to move your Forge to where you want it. After that, you just fill it with water, plug it in, and let it make ice water for you!